As a leader in the branch, assists with the development and achievement of sales plans makes good and timely decisions using sound rationale, available data, and relevant or important factors to ensure the overall effectiveness of the branch and that are in alignment with the organization’s focus and direction.As a leader in the branch, focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational and people management in order to build strong member (internal/external) relationships and deliver member-centric solutions.Overview of Responsibilities: Responsible for efficient operations and supervision of the teller area and sales activities of teller team members to ensure team goals and service standards are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press ten years in a row. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. As the sixth largest Credit Union in Michigan, MSGCU has 18 branch offices, soon to be 20 in southeast Michigan, over 400 team members, 140,000 members, $3.3 billion in assets, and a 96% member satisfaction rating for two decades. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 67 years and welcomes everyone in Michigan to bank with us.
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